I'm honored to be the lead product designer for Demandforce's Covid-19 Hub, assisting over 14,000 clients communicate their new policies and operating hours during this difficult time. Collaborating with a cross-functional agile team, we launched step-by-step guides, WebMD articles, and critical resources within two weeks. Looking forward to how this hub can help our clients remain successful and safe.
Role: Lead Product Designer
Platform: Web and responsive mobile
Status: Launched in April 2020, paused post-pandemic
Background
Demandforce is a SaaS platform for small- to medium-sized businesses to communicate with their customers, through B2C tools such as web hosting, appointment management, and email/text communications.
The coronavirus pandemic has deeply impacted Demandforce’s 14,000+ clients, with small businesses having to close or significantly alter their policies to open safely. There was a significant need for a resource center to help our clients survive and succeed through the pandemic.
The goal was to go from idea to launch in two weeks, so time was of the essence. Working cross-functionally with our product, marketing, and engineering teams, I was the sole designer to make this new COVID-19 Hub a reality.
